Services

MEDHOST provides full-time technical and clinical support, including the holidays:

Support offered 24/7, 365 days per year
Standard support with escalation to 2nd and 3rd level support as needed
On-site technical service available as needed
Support staff work closely with our technical development and quality assurance teams to deliver resolutions to issues as they arise

The trouble ticket process we use to support Customer service efforts includes an automated issue tracking system with robust management reporting, real-time issue tracking, notification and escalation, and a thorough knowledge base populated with up-to-date application and trouble-shooting information. These tools are utilized by highly skilled and adept Customer Service and Support Personnel at all times.

MEDHOST emails electronic support information and issue tracking to Customers weekly to keep our Customers aware of any issues actively open.