MEDHOST Implementation Services strives to provide a world-class Customer experience. Our goal is to deliver projects on scope, on time and on budget with profound quality – while ensuring our Customers are fully trained and ready to begin using our solutions. By combining top talent and a passion for exceeding Customer expectations with Lean A3 thinking, we deliver results that align with our Customers’ goals, objectives and long-term strategy. MEDHOST’s core values provide the foundation for our Implementation Services and include:
We have a thorough, four-phase implementation project methodology that incorporates best practices from both the Project Management Institute and PRINCE2. During all phases of implementation, the MEDHOST Transformation Services team provides direction for maximizing processes, workflow, return on investment and adoption. In addition, this specialized group bridges the gap between executive leadership and end-users to ensure the goals and objectives identified during the selection process are being addressed throughout the implementation process.
MEDHOST’s implementation team is comprised of seasoned professionals with countless years of combined experience in clinical informatics, project management and technical services. Our team includes both clinicians and technical experts with deep roots in healthcare, so they know the fabric of hospitals and the challenges faced each and every day. This knowledge and experience translates into an innate passion for helping Customers maximize their technology investment and truly changing processes through widespread adoption.
At the completion of implementation, MEDHOST Focus Managers are brought in to help complete the go-live process and ensure a smooth transition to MEDHOST Support Services. In addition, our Professional Consulting team is available to move forward with consulting engagements designed to help Customers further improve processes and overcome challenges that can affect overall operations and in some cases, patient care. From start to finish and beyond, MEDHOST is dedicated to the highest quality implementation and establishing a meaningful Customer relationship so we can help hospitals achieve their short- and long-term goals.