To complement our mission of doing what it takes to build confidence among Customers, we employ a highly seasoned and experienced team. MEDHOST Support Specialists can be reached at any time for Customer requests, and all Customer calls are answered directly by a MEDHOST associate. Accountability is one of our core values, so Customers can rest assured that MEDHOST delivers on commitments made. We are dedicated to providing a superior Customer experience.
MEDHOST Support Services include complete clinical and technical Customer support through our multi-channel support line or via a Web application. We also offer stringent item tracking and reporting to keep Customers up-to-date on the status of support requests.
Our unified Customer support services feature:
Each Customer is assigned a Focus Manager and Team Lead to guide them through process, workflow, adoption, trend analysis and maintenance. In addition to facilitating cross-departmental communication, MEDHOST Focus Managers help ensure timely resolution of support cases. Focus managers also conduct recurring status calls and proactively monitor cases for trend analysis.
With a unified approach across our Support team, we are committed to providing you a high-quality support experience unlike no other in the industry. It doesn’t stop there – all MEDHOST associates are focused on providing outstanding Customer service from all departments and levels of the company. We invite you to experience our dedication.