Meet the MEDHOST Support Team

 

While our clinical and financial solutions are providing a strong ROI, our support services make answering a question or solving a problem easier because our support team is internally staffed with highly-experienced experts that are available 24/7/365.

With an 82% first day resolve rate and a resounding 96% customer satisfaction score, you can’t go wrong with MEDHOST.

Learn more about MEDHOST Support Services.

Transcript

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Hello.

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I’m Kim MacTavish, Senior Vice President

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of customer support at MEDHOST.

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It is our mission to be the trusted

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partner to our customers by keeping their needs

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at the heart of what we do.

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Here are a few members of our team

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who all share this common goal.

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[MUSIC PLAYING]

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Through my experience, I’ve learned

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that supporting customers is one of the most important things

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that a company can do.

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And with that in mind, we build our support teams

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here at MEDHOST with people who have

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a passion for serving others.

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Being able to assist our customers and users that

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may wear multiple hats around their facilities,

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to be able to educate and assist them,

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to allow them to do their job with greater confidence

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is very fulfilling.

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Helping a client figure out a way to resolve their issues

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and make their lives a little bit better

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is incredibly rewarding.

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One of the most rewarding things about supporting our customers

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is knowing that when we assist customers,

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we are helping them deliver patient care

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within their communities.

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And there’s a great deal of satisfaction knowing that we

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are truly helping others.

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To know that I might have somewhat

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of an impact, whether it’s personally or professionally,

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on their development is the most rewarding part overall.

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And it’s the greatest achievement

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that I could shoot for.

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When we get that final resolution, it feels good.

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And it makes the job worthwhile.

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And that’s why we come to work every day.

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[MUSIC PLAYING]

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