Meet the MEDHOST Support Team
While our clinical and financial solutions are providing a strong ROI, our support services make answering a question or solving a problem easier because our support team is internally staffed with highly-experienced experts that are available 24/7/365.
With an 82% first day resolve rate and a resounding 96% customer satisfaction score, you can’t go wrong with MEDHOST.
Learn more about MEDHOST Support Services.
Transcript
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Hello.
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I’m Kim MacTavish, Senior Vice President
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of customer support at MEDHOST.
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It is our mission to be the trusted
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partner to our customers by keeping their needs
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at the heart of what we do.
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Here are a few members of our team
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who all share this common goal.
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Through my experience, I’ve learned
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that supporting customers is one of the most important things
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that a company can do.
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And with that in mind, we build our support teams
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here at MEDHOST with people who have
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a passion for serving others.
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Being able to assist our customers and users that
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may wear multiple hats around their facilities,
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to be able to educate and assist them,
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to allow them to do their job with greater confidence
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is very fulfilling.
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Helping a client figure out a way to resolve their issues
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and make their lives a little bit better
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is incredibly rewarding.
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One of the most rewarding things about supporting our customers
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is knowing that when we assist customers,
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we are helping them deliver patient care
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within their communities.
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And there’s a great deal of satisfaction knowing that we
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are truly helping others.
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To know that I might have somewhat
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of an impact, whether it’s personally or professionally,
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on their development is the most rewarding part overall.
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And it’s the greatest achievement
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that I could shoot for.
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When we get that final resolution, it feels good.
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And it makes the job worthwhile.
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And that’s why we come to work every day.
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