According to the American College of Emergency Physicians (ACEP) 2013 report, more than 81.8 percent of unscheduled admissions to the hospital now come through the emergency department (ED), a hefty increase from the last decade when only 64.5 percent of unscheduled admissions came through the ED. With more and more patients using the ED as the gateway to a hospital, patient satisfaction and revenue are becoming increasingly reliant on the patient experience. If the emergency department experience is not good, they're already geared up to have an unfavourable opinion as an inpatient.
Hospitals can create an immediate impact by improving the following two processes:
As the front door of the hospital a better patient experience in the emergency department is of critical importance. These minor process changes can make a big difference in the patient experience. Moreover, it can quickly accelerate into a great experience.
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