Discover more efficiency, improve the patient experience and your bottom-line.
Hosted and Managed Services
Our health information technology experts take the pressures of managing a complex HIT environment off your internal team so they can focus on supporting clinicians and elevating operations. From health IT delivery to HIPAA security, with day-to-day technology management support we help you avoid common healthcare technology cost and add more growth-focused flexibility.
Exceptional Customer Support
When it comes to delivering an excellent patient experience and saving lives, vendor support is priceless. From implementation forward, our support works around-the-clock in collaboration with all departments to make sure any current or developing issues are quickly and accurately resolved for the long-term results. With an industry leading Customer Satisfaction Score of 95% and at First-Day Resolve Score of 86%, you can’t go wrong with MEDHOST Support.
An optimized implementation sets you up for continued success, reduces disruptions to care, and supports staff workflows. All throughout implementation MEDHOST remains primarily focused on you and your needs. Our focus is the foundation of a collaborative approach we call “The MEDHOST Implementation Method.” Never a one-size fits all, we tailor implementations to the unique needs of your healthcare facility or system.
Add a dedicated partner to your team, focused on helping you optimize every implemented MEDHOST solution or service. With a constant eye on system performance, Account Managers oversee all major support issues, map out dedicated escalation paths, provide regular updates, and facilitate all inter-departmental communication. Built around years of reliable healthcare experience, our team is your voice—from basic account questions to the corporate steering committee.
Managed Services are designed to help create efficiencies that can result in improved operational goals management and resource allocation. Whether it is support, customization of your emergency department information system or proactive education for your staff, MEDHOST has a service for you.
Revenue Cycle Services
Improve financial performance, establish process improvement, and add more visibility into your accounts receivables. MEDHOST Business Services includes full underpayment recovery as part of our Contract Management Services with on-demand access to custom reporting. We also provide customized statement services that match the unique financial needs of your hospital and community. Let our medical billing experts help accelerate your revenue cycle.
Continued Education from Your EHR Provider
Healthcare and EHR challenges never stop evolving. It’s imperative that you never stop learning—for the health of your business and your patients. Rise to the top with easy access to healthcare technology educators who’ve garnered decades of experience in their fields. Our in-house team provides virtual and live training on various application subjects to help you and your team quickly master our tools and readily acclimate to new trends in HIT.
MEDHOST Marketing Services can handle all of your digital marketing needs from basic email to multi-channel campaigns by using personalized content to engage your clients and convert consumers to patients, tracking and measuring your progress all along the way. Utilize digital marketing to enhance your competitive edge and place your hospital message where your patients most readily consume information—online and on-the-go.