It’s a bright day for Anna Ours. Though she sits in a dimly lit 9 x 11 studio, no bigger than her office at Grant Memorial Hospital, the Patient Access Manager’s pleasantly easy nature brightens the entire room.
It’s not just Ours’ genuine disposition that emits rays of positivity, but the enthusiasm with which she speaks on how a single electronic scheduling platform has effectively consolidated her team’s workflows, reduced call volumes, and improved operations throughout the entire facility.
The results of such a digital evolution stood in stark contrast to how things used to be when her team was still taking orders over the phone or via fax.
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