Avoiding Common RCM Pitfalls Worst-Case Scenario Handbook Part 1
In today’s marketplace, it has become apparent that hospitals should start treating patients more like consumers. With this new dynamic, the transactional portion of the patient experience must require just as much painstaking attention as the treatment stages. Care that surpasses all standards can still suffer from a poor billing experience, which can also hamper the payment process.
According to feedback from MEDHOST’s Business Office Services customers, for some patients, a simplified payment process outweighs cost of care.
To help support hospitals whose revenue cycle management (RCM) processes may be inhibiting a positive patient experience, this two-part Worst-Case Scenario Guidebook focuses on several areas of RCM that can have a direct effect on hospital net gains and the patient financial experience. Each step is paired with a real-world worst-case scenario and complementing actionable RCM solutions designed to help hospitals avoid revenue cycle complications.