Avoiding Common RCM Pitfalls Worst-Case Scenario Handbook Part 2
In Worst-Case Scenario Survival Handbook: How to Avoid Common RCM Pitfalls-Part 1, we introduced the commonly held concept that a complete patient experience, one that results in patient-centered care, was made of two parts—treatment and financial.
To deliver superior patient-centered care and an exceptional experience, both sides of the equation need equal amounts of attentive and accurate customer care. Consumerism has become a determining factor in the patient journey. The next step is for hospitals to start placing a larger focus on adding more accuracy and patient-centered service into revenue cycle management (RCM). Our two-part Worst-Case Scenario Guidebook will help hospital identify and avoid common barriers to revenue cycle management success.