Testimonial: How MEDHOST EDIS Helped Optimize Patient-Centered Care at Springhill Medical Center

 

It’s patient-centered care, not paper-chasing care.

At least that’s how it is now, for Springhill Medical Center’s ED and the community family they serve. Upon smooth implementation of the MEDHOST EDIS platform, the Springhill ED staff were able to quickly transform an imperfect workflow into a blueprint of efficient, patient-centered care.

We stopped by the 58-bed critical care hospital in Northern Louisiana to see just how their new EDIS platform was working to improve overall operations. In this video, the staff touches on a range of improvements and wins, from reduced wait times to unobstructed lines of physician communication—just a few of the rewards they and their patients have enjoyed.

You’ll hear from various members of the Springhill ED staff—nurses, doctors, and executives—as they discuss how the EDIS system, combined with dedicated implementation support, helped build more efficiency into their workflows. The result: Consistent delivery of the high-quality care they promise to their community.

Watch the video to get the full story.

 

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Transcript

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Springhill Medical Center is a 58 bed hospital.

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It’s made up of 40 acute beds our emergency room of course,

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is staffed 24/7 for emergency room services.

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We service a 30 mile radius from this hospital.

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When we did our discovery we came and look at workflow

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just like we do with every discovery.

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And during Springhill’s discovery

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we noticed some workflows that were not optimal.

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Lots of paper lots of tracking paper

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down lots of not really knowing where the patient was at.

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Within their stay it was just very slow,

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and they had to document  everything in separate places.

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In the end when the physicians did orders they were on paper.

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So it was chasing down a paper chart.

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So that you had your orders and could

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go in and see each patient.

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My greatest struggle was trying to pass patients off

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whether I admitted a patient or whether I transferred

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a patient to another facility.

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Staff members would leave because of our computer system.

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So the one that we had was pretty bad.

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The people that told us about MEDHOST

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were primarily nurses and doctors that came to us.

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The EDIS can make it significantly easier

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for everybody involved when it comes

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to knowing exactly what’s going on with their patients,

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knowing where the patient is at within their care process

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and just overall streamline patient care.

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The nursing documentation is very simple.

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It’s everything is right there for you.

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And it’s very specific.

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And then with the physician orders

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they are put in electronically through the EDIS.

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So the nurses don’t have to look for that piece of paper

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that the physician documented on when

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I have to communicate with another doctor it’s

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made all the difference.

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The physicians are able to communicate between each other

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much more easily.

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I think that’s the major improvement

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that I’ve seen for physicians is that they’re

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able to give a more concise intelligent provision

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of information between providers.

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When we implemented EDIS the team was very available

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and everything was very smooth.

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They were very helpful always available the hours were good.

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It wasn’t like they were here for eight hours and gone

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they were here into the night with the night shift.

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So they got good training also when we got here

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and we did training.

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They caught on very quickly.

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They ask lots of good questions.

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We looked at the workflow that is considered

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optimal for using EDIS and they were all very

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willing and ready to make that acclimation to that workflow,

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because it was going to make their job easier.

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EDIS has made patient care quicker for us.

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It’s decreased the wait times and improved

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patient throughput.

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The flow is so much better.

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So the nursing staff is much more efficient.

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It’s all about health care for us

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and our patients or Our mission statement

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is patient centered care for our family to yours

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and we’re happy that MEDHOST is now part of the family.