Comprehensive healthcare software is now a regulatory and financial necessity.
The design and quality of that software is critical to hospital operations and patient care. It is just as important as the quality of the medical supplies used to treat patients. According to HealthIT.gov, 75 percent of providers believe the quality of patient care is closely related to the quality of their Electronic Health Record (EHR)1 and supporting software systems. EHR vendors like MEDHOST with a commitment to delivery of a high-quality product and continuous quality improvement promote better patient care and facility profitability.
MEDHOST’s commitment to quality involves both incorporating quality measures at every step in the development process and a constant analysis of the end-user’s experience. Analysis of customer service cases, customer advisory boards and end-user shadowing are all invaluable to identifying areas for improvement. Our goals that are designed to result in better quality solutions include but are not limited to:
MEDHOST Quality Initiatives
Championed by its executive leadership team, MEDHOST continues to invest heavily in making quality an integral part of all development, testing, implementation, and maintenance processes. Quality-focused programs include company-wide participation and cooperation of all employees and stakeholders.
MEDHOST dedicates numerous resources to improve areas of quality management. Each quality management initiative aligns with our overall software development lifecycle (SDLC) goal – to improve the clinical, financial, and operational performances of our customers.
Current corporate practices, system requirements, application areas, customer service metrics, and detailed customer feedback are continually assessed to identify opportunities for improvement in four areas.
Analysis of current procedures and customer feedback determines what processes are most effective and where improvements can be made. Procedure review involves:
Compliance and education teams collaborate to develop new learning and communication tools to help educate current and new associates on the latest procedures and job expectations. Our training curriculum is accessible anytime on our Learning Management System (LMS)and include educational modules supporting:
Each part of the process is recorded as a separate training course and assigned to team members annually for review. The accessibility of content on the LMS adheres to processes and raises awareness while improving training efficiencies and scalability.
Internal quality audits
Expanding the guidelines and frequency of internal quality audits helps identify areas for continuous improvement including the creation of new tools that help streamline the process. Improvements to the internal audit involve:
MEDHOST’s culture of innovation and creativity has been vital to development of its high-quality product. Awareness of HCIT industry developments and trends coupled constant assessment of the needs of its hospital customers are the core of our product management plans. Some of our innovation initiatives include:
Providing quality products and services to our customers is at the heart of MEDHOST and everything we do. As the healthcare IT landscape evolves, we are committed to continue improving our products and solutions alongside our partners whose ideas and perspectives help us create better solutions. We believe quality management is critical for patient and provider care. Company-wide education, executive involvement in reviews, and regular audits provide our customers with efficient tools and solutions so they can deliver high-quality care.
Discover the difference with the MEDHOST experience. Contact us at firstname.lastname@example.org or call 1.800.383.6278.