The MEDHOST Customer Support Difference

We do our best to support you so you can be at your best for your staff and community.

When it comes to keeping your community healthy while delivering an excellent patient experience your time is priceless. Our support team’s top priority is helping you get the most from that invaluable asset.

There is a direct correlation between the capabilities of a healthcare IT customer support partner and your facility’s ability to optimize care delivery. A focus on that relationship forms the foundation of our support promise.

Support capabilities for optimized hospital performance.

A good portion of delivering optimal patient-focused care is dependent on technology working the way it is supposed to. To support our healthcare partners in their mission, our customer support team strives to:

  1. Optimize your systems.
  2. Optimize user knowledge.
  3. Optimize your time.
  4. Optimize care delivery.

Related Resources

    With an 86% first day resolve rate and a resounding 95% customer satisfaction score, you can’t go wrong with MEDHOST.

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    MEDHOST’s Support Architecture

    From implementation onward, support works around-the-clock in collaboration with all departments to make sure any current or developing issues are quickly and accurately resolved for the long-term results.

    Account Management

    Team up with specialists, not generalists.

    Every MEDHOST customer is paired with dedicated Account Managers whose sole focus is making sure that each individual resource is working perfectly for you.

    Role-Based Support

    Put years of tried and tested healthcare expertise in your corner. All support requests are routed directly to our 24/7 customer support center, located on-premise at MEDHOST headquarters. There customers can connect with in-house experts that include:

    • Registered nurses
    • Clinical informatics specialists
    • Healthcare IT pros
    • HL7 certified experts
    • Business and financial analysts

    Want to spend less time on the phone and get back to the business of caring for patients?

    Let’s Talk