Proactive HIT Customer Support
Start optimizing your hospitals systems and staff with knowledgeable healthcare IT support.
The MEDHOST Customer Support Difference
We do our best to support you so you can be at your best for your staff and community.
When it comes to keeping your community healthy while delivering an excellent patient experience your time is priceless. Our support team’s top priority is helping you get the most from that invaluable asset.
There is a direct correlation between the capabilities of a healthcare IT customer support partner and your facility’s ability to optimize care delivery. A focus on that relationship forms the foundation of our support promise.
Support capabilities for optimized hospital performance.
A good portion of delivering optimal patient-focused care is dependent on technology working the way it is supposed to. To support our healthcare partners in their mission, our customer support team strives to:
- Optimize your systems.
- Optimize user knowledge.
- Optimize your time.
- Optimize care delivery.
MEDHOST’s Support Architecture
From implementation onward, support works around-the-clock in collaboration with all departments to make sure any current or developing issues are quickly and accurately resolved for the long-term results.
Team up with specialists, not generalists.
Every MEDHOST customer is paired with dedicated Account Managers whose sole focus is making sure that each individual resource is working perfectly for you.
Access to top-tier support specialists makes sure that when tough issues do arise, they are resolved with speed and accuracy. When you need a more hands-on approach beyond basic troubleshooting, our Focus Managers are quick to act by:
- Facilitating all inter-departmental communication
- Proactively monitoring all cases
- Analyzing and tracking performance trends
- Scheduling recurring calls to keep you informed
Put years of tried and tested healthcare expertise in your corner. All support requests are routed directly to our 24/7 customer support center, located on-premise at MEDHOST headquarters. There customers can connect with in-house experts that include:
- Registered nurses
- Clinical informatics specialists
- Healthcare IT pros
- HL7 certified experts
- Business and financial analysts