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We do our best to support you so that you can be at your best for your staff and community.
When it comes to keeping your community healthy while delivering an excellent patient experience, your time is priceless. Our support team’s top priority is helping you get the most from that invaluable asset.
There is a direct correlation between the capabilities of a healthcare IT customer support partner and your facility's ability to optimize care delivery. A focus on that relationship forms the foundation of our support promise.
Support capabilities for optimized hospital performance.
A good portion of delivering optimal patient-focused care is dependent on technology working the way it is supposed to. To support our healthcare partners in their mission, our customer support team strives to:
From implementation onward, support works around the clock in collaboration with all departments to quickly and accurately resolve any current or developing issues for the long-term results.
Team up with specialists, not generalists.
We pair each of our customers with dedicated Account Managers whose sole focus is to ensure each MEDHOST resource works perfectly for every hospital team member.
Put years of tried and tested healthcare expertise in your corner. All support requests are routed directly to our 24/7 customer support center, located on-premise at MEDHOST headquarters. From our support center, customers can connect with in-house experts that include:
"MEDHOST is always onboard working to help us, whatever the need is." - Kristie C.
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