Contact MEDHOST for smart and efficient support designed to optimize both your systems and your time.
The Value of Expert Customer Support
How valuable is your time? When it comes to delivering an excellent patient experience and saving lives, its priceless.
There is a direct correlation between the level of healthcare IT customer support your hospital or healthcare facilities receive and your ability to optimize care delivery. At every level of MEDHOST customer support, we hold that duality as a key to helping you achieve success:
- We optimize your systems.
- We optimize your time.
MEDHOST’s Support Architecture
From implementation onward, support works around-the-clock in collaboration with all departments to make sure any current or developing issues are quickly and accurately resolved for the long-term results.
Team up with specialists, not generalists.
Every MEDHOST customer is paired with dedicated Account Managers whose sole focus is making sure that each individual resource is working perfectly for you.
Access to top-tier support specialists makes sure that when tough issues do arise, they are resolved with speed and accuracy. When you need a more hands-on approach beyond basic troubleshooting, our Focus Managers are quick to act by:
- Facilitating all inter-departmental communication
- Proactively monitoring all cases
- Analyzing and tracking performance trends
- Scheduling reoccurring calls to keep you informed
Put years of tried and tested healthcare expertise in your corner. All support requests are routed direct to our 24/7 customer support center, located on-premise at MEDHOST headquarters. There customers can connect with in-house experts that include:
- Registered nurses
- Clinical informatics specialists
- Healthcare IT pros
- HL7 certified experts
- Business and financial analysts