Patient experience is a concrete concept that has become a core focus for hospitals across the nation.
With consumers more financially and emotionally invested in their healthcare decisions than ever before and revenue increasingly tied to patient satisfaction scores, to possess the competitive edge in today’s healthcare market, hospitals must be more intentional about their relationships with patients. Understanding the preferences of patients from the moment they enter the hospital until their discharge can help providers pinpoint the most effective way to not only deliver care, but also offer them an unsurpassed patient experience.
Electronic health records (EHRs) are an invaluable tool for providing clinicians and hospital leadership with crystal clear insights that can go miles towards strengthening patient relationships. The way hospitals use EHRs to communicate with patients and share health data is crucial to patient satisfaction, according to a recent report from Black Book Research.
Up to 89 percent of consumers surveyed said they were dissatisfied with the technology capabilities of their healthcare providers. On the flipside, 84 percent of respondents said they seek out providers who use technology to engage and communicate in meaningful ways. A whopping 92 percent of those surveyed stated that the inability to access and view their complete medical records via EHRs left them dissatisfied.
While the survey clearly revealed a consumer penchant for improved engagement and communication, it also showed that few hospital budgets made space for technologies that would meet these needs. Many still rely on clunky, fragmented systems that confuse patients and frustrate physicians. Those same disconnected systems have been cited as a top source of physician burnout. Doctors surveyed by the Physicians Foundation ranked EHRs as their biggest hassle due to their negative impact on efficiency and patient interaction.
Investing in EHR technology that enables patients to seamlessly interact with providers, as well as their own medical records, is vital for serving tech-savvy consumers with complex health needs and retail-like expectations.
Designed to meet the needs of various healthcare facilities, MEDHOST’s fully integrated EHR helps keep physician and administrative workflows seamlessly buzzing along and enables providers to better manage the patient experience across the care continuum. The data-driven platform can help improve patient care by delivering accurate and timely documentation. Added visibility into the patient journey between care settings, such as referrals and scheduling with tools like Community Bridge allows hospitals to do even more to improve the care experience. Its integrated patient and provider portals help hospitals proactively engage consumers and serve patients beyond facility walls.
The need to provide a superior experience to those seeking care is not fleeting. It has woven its way into the fabric of modern-day healthcare. An evolution in patient expectations calls for hospitals to begin investing more in smarter technologies that help them match the pace of change.
Ready to elevate the patient experience at your healthcare facility? Email us at firstname.lastname@example.org or call 1.800.383.6278 to speak with one of our experts to learn how MEDHOST can implement technology-driven solutions to prioritize the patient experience at your hospital.