How implementation can break and make your EHR experience

A statistic that can make any hospital executive nervous before installing new system is that about 50 percent of all EHR projects either fail or the system will never be properly utilized.1 

While Health IT solutions focus on driving improved performance and proficiency, having a poor or incomplete implementation can adversely affect your facility not only during the deployment, but also for an extended time post implementation.   

Most hospitals have gone through a major system implementation and know that the process is complicated and difficult to manageThe goal is always to support continuity of safe, exceptional patient care while ensuring contingency plans are established to address any problems that might arise. Is that goal always achievedStatistics tell a discouraging story. 

Your facility doesn’t have to become a failure statistic. 

The single most important long-term success factor is achieving a thorough understanding of existing services and processes and adapting those to the workflows built into your selected EHR vendor. As your implementation will reach across almost every department within your hospitalyou should put together a team that include experts and super users from all areas of the facility to make sure desired results are achieved and the solution complements existing workflows. 

Successful implementation involves communication within and outside the IT departmentThe process should consist of deep collaboration with not only the technology but also the people, practices, and ethos of the healthcare facility. Early resolution of potential issues can reduce future clinical, operational and financial challenges.  

A sampling of the critical components correlated to implementation planning that can position your organization for success during and beyond deployment include: 

  • Take time to get to know your EHR vendor’s processes and methodology. That includes understanding their upgrade and maintenance process, support structure, and training and optimization capabilities.  
  • Define and organize your implementation team to ensure a successful and smooth switchover to your new EHR. Choose team members that will act as advocates for each area of your hospital that will be impacted during and after transition to the new EHR solution. 
  • Ensure that your EHR vendor offers sufficient and varied staff training models (Web based training, Learning Management tools, Classroom Training) as the adequacy and timing of educational offerings during and after the EHR implementation process can prevent unnecessary challenges and complications with daily operations.  
  • Avoid expensive and disruptive mistakes by avoiding EHR partners that do not possess experience or longevity in the industry. Your vendor should be upfront about their level of skilled and experienced resources and follow proper discovery methods to understand your integration and workflow needs. 
  • Your EHR partner should designate an executive sponsor to support your leadership team throughout the implementation, serving on hospital steering meetings and as an escalation point as needed. 
  • Validate that your vendor has sufficient and detailed testing processes to confirm that your solution is functioning as expected, running from registration of a patient to discharge to billing. 

To learn more about how MEDHOST partners with its customers to ensure a smooth transition before, during, and after the implementation for your continued success, reach out to us at inquiries@medhost.com or call 1.800.383.6278.  

 

1 https://www.sciencedirect.com/science/article/pii/S1877050917329563 

 

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