Each year, the Beryl Institute holds a weeklong celebration to honor healthcare providers, physicians, hospital staff and nurses who contribute to positively impacting the patient experience every day.
Patient Experience Week, set for April 22-29 this year, serves as a time to mark achievement and encourage strategic efforts to improve patient care.
A specific area of focus within the realm of patient experience that can prove more complex and demand more attention than others is in the emergency department (ED). On the frontlines of care delivery, the ED environment demands solutions to unique challenges not found elsewhere in the hospital. ED providers must have the ability to triage patients, navigate life-threatening injuries and manage capacity in a notoriously chaotic and stressful setting. Of course, the ED is also not immune to the regulatory pressures surrounding hospital management and performance metrics, both of which directly impact the facility’s bottomline.
In an effort to simultaneously deliver higher standards of care and improve the patient experience, healthcare providers are doubling down on strategies to refine the patient experience in the ED. Though each hospital and healthcare provider is unique, here are three overarching strategies that encourage and enable the high-quality care that patients deserve:
As a leader in your facility, consider what your ED does well and in what areas it could improve. Consult with others who can validate your concerns or work with you to manage them. Don’t forget to celebrate and acknowledge the successes within your ED and the dedicated staff who make every positive patient experience possible.
Eager to learn more about how to create more positive ED experiences for your patients? Email us at firstname.lastname@example.org or call 1.800.383.6278 to speak with one of our specialists to learn how MEDHOST can implement technology-driven solutions to prioritize the patient experience in your ED.
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