Meet your new boss: Your patient. Every patient is your new CEO. Their decision effects your revenue and that is the bottom-line. If you want their loyalty, you will have to earn their trust by truly knowing them and providing them with the tools that meet their needs. The fact is that their need for care is not going away but if they don’t get from you what they demand, somebody else will get their business.
Watch this insightful video to learn how consumerism is effecting today’s healthcare environment.