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How to Drive a Patient-First Financial Experience: A Guide to Avoiding RCM Worst-Case Scenarios

Just like a positive care experience, an error-free financial experience can win you a customer for life. Find out how to avoid some common revenue cycle management pitfalls to satisfy both your bottom line and patients.

Confusion over the cost of care is a top frustration for healthcare consumers. Mastering all the details of revenue cycle management can help your hospital improve patient satisfaction from beginning to end and ensure full reimbursements.

Percentage of patients would consider leaving a provider based on poor billing experience* - 65%
Percentage of patients prefer online payments** - 60%
25% - 30% of healthcare spending goes towards claims management*** - 30%

Explore Potential Front- and Back-End RCM Errors

Follow our fictional patient Frank through all the ups and downs of his financial healthcare journey.

  1. Scheduling and Patient Registration
  2. Upfront Patient Collections
  3. Clinical Documentation and Coding
  4. Claim Management
  5. Reimbursement
  1. Line Item Denials
  2. Complete Denials
  3. Contract Management
  4. Statement Processing and Self-Pay Management

“Treatment is only one half of the patient journey . . . the patient’s financial experience,
begins before they ever walk through a hospital’s door.”

Learn how working with an experienced and dedicated partner like MEDHOST can help you avoid the most common and most complex pitfalls of revenue cycle management.

Download the eBook

*https://patientengagementhit.com/news/how-patient-experience-in-billing-offices-impacts-patient-payments

**https://www.beckersasc.com/asc-coding-billing-and-collections/3-statistics-on-medical-billing-patient-payments.html

***http://www.experian.com/blogs/healthcare/2019/07/prevent-costly-claim-denials/