Commitment to continual improvement results in highest customer satisfaction scores and lowest support volume amidst biggest version release in its history
FRANKLIN, Tenn. – February 28, 2018 – MEDHOST®, a fully integrated EHR provider of innovative healthcare solutions, is proud to share its successes with the continued focus of the MEDHOST Quality Management System (QMS) that ensures customers receive exceptional levels of service while continuously providing the highest quality solutions to customers.
MEDHOST’s 2017 product update was 75% larger than previous version releases, making it the company’s largest and most complex version release to date. This was a major accomplishment not only due to the scale of the release, but because of the multiple factors used to determine product quality that reinforced MEDHOST’s continued commitment to quality.
“Our goal has always been to provide exceptional solutions and services to our customers that enable them to focus on what’s most important: their business and their patients,” said Steve Starkey, Executive Vice President of Product at MEDHOST. “Even with our product’s quality and our exceptional services giving us high satisfaction scores in the industry, we never stop pushing ourselves to continually improve the experience for our customers, and this latest release shows that commitment.”
The 2017 product release was 75% larger than any previous release in company history. This release focused primarily on achieving Meaningful Use Stage 3 certification across our fully integrated EHR solutions. MEDHOST was also one of the first EHR providers to achieve Meaningful Use Stage 3 certification.1
Performance of a release is measured by a variety of factors. Among those favorable results is a 36% year-over-year (YOY) reduction in support cases that required development intervention, a 40% YOY reduction of Severity 1 cases opened, and a 46% YOY reduction in Severity 1 cases that required development intervention. MEDHOST also saw customer satisfaction scores increase from 94% to 96%.
“We support hundreds of thousands of heroes every day in healthcare facilities across the country, and we don’t take that responsibility lightly,” said Bill Anderson, CEO and Chairman of MEDHOST. “Our commitment is centered around providing solutions and services they can trust and rely on. I’m proud of what we’ve accomplished to support our customers and their communities.”
For over 30 years, MEDHOST® has provided solutions and support that make it easy for customers. Especially, to focus on what’s important: their patients and their business.
The MEDHOST fully integrated EHR and EDIS solutions are enhancing patient care and operational excellence for over 1,000 healthcare facilities nationwide and enabling hospitals of all types and sizes to better manage the business of healthcare across the care continuum while meeting evolving regulatory requirements.
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1 MEDHOST Enterprise, MEDHOST Business Intelligence, MEDHOST EDIS, YourCareCommunity Provider Portal, and YourCareCommunity Patient Portal with YourCareEverywhere App are ONC 2015 Edition-compliant and have been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services. For a complete review of the EHR certification and accompanying "Cost and Limitations" statements, visit “https://www.medhost.com/who-we-are/regulatory-and-compliance/”.
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