Video: History of MEDHOST

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To the over 60
million underserved

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and aging population
living in rural America,

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the community hospital is often
the heart of their community.

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Not only does the hospital
provide critical lifesaving

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services, the community
hospital plays a key role

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in preserving the community by
enabling the aging residents

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to remain in their
homes, and checking

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a box in economic development.

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MEDHOST understands the value
and the unique challenges

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facing community hospitals.

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Our vision is simply
stated, we strive

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to be the trusted partner
that empowers health care

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organizations to advance
the patient care experience,

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and to improve
business operations.

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How has this partnership
become what it is today?

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The predecessor to MEDHOST
was founded in 1984

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with the goal of offering
general financials and patient

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accounting to the
community hospital market.

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For the next 15 years, we
enhance those products,

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as well as adding things in the
clinical area such as pharmacy

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and nursing.

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So the company
that was formed out

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of creating these applications
was the fancied pricing

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concepts.

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Smaller hospitals needed
the same capabilities

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as larger ones, so the two
founders of the company

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decided to use the new
mini computers, what

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we call the system
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to help automate these processes
for the smaller facilities.

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The company started in a
garage with two co-founders,

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and they worked on not
just a DRG payment system,

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but they also created
the accounts payable,

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the general ledger, and
also the patient accounting

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and a billing system.

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This company soon came to be
called Healthcare Management

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Systems.

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And they called
their system Monitor.

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One year after
Monitor’s release,

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HMS landed their first
hospital, and a year later,

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the first multi-facility
corporate client.

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Little did they
know, that system

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would act as a
launchpad for MEDHOST,

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and a drive towards innovation
in the health care IT sector.

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When I first started in 1990,
there was 15 total employees.

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We only had five employees
in product development.

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As we focused on
departmental clinical systems

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like results, radiology,
pharmacy type systems,

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we did coding, we did
quality assurance,

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we did implementation,
and we did sales.

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So you had to wear many hats.

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Four years after
Monitor’s release,

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coinciding with the release of
IBM’s AS/400 computer system

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platform, HMS began to develop
a suite of clinical health care

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products, driven by advancements
in computer technology that

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expanded practical business
applications throughout

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the early and mid-’90s.

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HMS enhanced its product
line and grew its footprint.

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So we’re really a
technology company.

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And we have tried
to run our business

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and to build our culture
like a technology company.

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I think our associates
have viewed this

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as a very rewarding
type of culture.

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And they’ve enjoyed
working here.

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I am, by training, a
mechanical engineer.

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One of the things
that I remember

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is that if you can’t measure
it, you can’t manage it.

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There’s a revolution going
on because it’s finally

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understood that we need
predictable results to improve

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healthcare.

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In the early 2000s,
there was a initiative

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to move from paper systems
to electronic systems.

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The whole intent behind
this was the ability

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to be able to share
data between facilities

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and have a continuum
of patient care

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throughout all the settings in
the health care environment.

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The needs of the
community hospital market

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fundamentally changed with the
passage of the HITEC Act.

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The HITEC Act required
that all hospitals have

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a full complement of
clinical applications,

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and that doctors actually
use these applications.

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Fast forward a decade,
past the move to HTML5

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and the introduction
of a physician’s tool.

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HMS acquires MEDHOST,
a Texas-based emergency

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department information
system provider.

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We acquired MEDHOST’s EDIS
system, the [INAUDIBLE]

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perioperative
system, and rebuilt

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all of our clinical applications
at a more modern, industry

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leading user interface.

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At the same time, we
invested heavily in services

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to help our customers
use these new products,

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including in customer service,
implementation, and hosting.

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The hosting idea actually
came from a customer.

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A customer of ours wanted
us to host their systems

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so they could focus on
taking care of the patients

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and rolling out
clinical systems.

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The customer did
not want the burden

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of upgrading our
hardware or keeping up

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with the changing of the
complex platforms needed

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to run the system.

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So this created an opportunity
for us to do the hosting.

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So in 2001, we started
our hosting business.

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In the following
years, MEDHOST would

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continue as a leader in
the healthcare IT Industry.

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Not only do we hold
our people accountable

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and ensure they exceed the
expectations of our customers,

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but we also hold our products
to high expectations as well.

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We do that through programs at
MEDHOST, such as our quality

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management systems.

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Our diverse teams of clinical
and technical resources

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understand our customers
challenges and consistently

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seek new ways to improve
and support our products.

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In the past 35 years, MEDHOST
has developed partnerships

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with more than 1,000 health
facilities nationwide,

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and has grown to become one
of the largest healthcare IT

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development hubs in Tennessee.

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It employs over 600
people from developers

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to clinicians to customer
support specialists.

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We’re very happy to reach the
35-year milestone at MEDHOST.

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Our systems, our culture,
and our whole approach

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to how we do business
is built to facilitate

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multi-facility entities.

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Today, we’ve
demonstrated an ability

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to be able to take care
of not only problems,

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but adapt to new circumstances.

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MEDHOST enterprise systems are
competitive with the leaders

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in the industry.

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But throughout that
whole time, we never

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lost sight of our mission,
which is to offer high quality,

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comprehensive solutions to our
community hospital customers

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at affordable prices.

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