Celebrating 35 Years of Partnership with Community-Based Providers

Since 1984, MEDHOST has been working arm-in-arm with our hospital customers to help them continually provide high quality care to their families and their communities.

During the course of those 35 years, the healthcare industry has evolved in several ways: the transition from paper-based environments to electronic health record (EHR) systems, the move from on-premise to cloud-based hosting, Meaningful Use, promoting interoperability, the shift from fee-for-service to value-based care payment models, and healthcare consumerism to name a few.

Along with the industry we have changed and adapted as well. Over time, what began as a robust patient accounting solution has grown into an integrated EHR system that supports clinical, financial, and IT efforts for rural and community hospitals of all types and sizes.

Throughout each transition and every shift we have always kept the success of each customer as our top priority. Every milestone achieved has been a byproduct of our never-ending support of our customer’s missions so they have what they need to remain strong for their communities.

Although change is guaranteed in the healthcare IT (HIT) industry, our promise to our customers is unwavering—empowering healthcare organizations to advance the patient care experience and improve business operations.

Real Partnership and Real People

One of the best ways to celebrate 35 years of success in HIT is to turn the spotlight on our customers and highlight their victories. Over the past three decades we’ve been lucky to partner with a variety of healthcare facilities—community hospitals, behavioral health facilities, critical access hospitals, post-acute care facilities, and multi-facility hospital systems—all with their own unique needs. More than a technology company, for 35 years MEDHOST has been comprised of real people solving real problems.

For instance, we played a small role in supporting a small community hospital in Alabama as the community and staff successfully worked together to overcome their looming closure. Through partnership with the hospital and other healthcare organizations, our medical billing experts were able to take some of the operational pressures off hospital staff so they could focus on what needed to happen to keep their doors open.

Another rural hospital struggled with impaired EHR workflows that were creating roadblocks to meeting CMS accreditation. Not only was accreditation at risk, but their small IT staff was stretched to the limit trying to manage an EHR system hosted on-site. Working with the clinical team, our implementations experts were able to help clear an easier path to CMS accreditation with system training and optimization. In addition, we took on EHR hosting responsibilities to ease the burden on their IT team. With all of these support systems in place, the hospital was able to meet CMS accreditation with confidence and free up more time for IT personnel. More importantly, the hospital continued to deliver on the promise of high quality, family-centered care for their community.

In the face of a fast-paced industry that often leaves smaller facilities on the sidelines, our customers continue to stand strong. 19 of our hospital customers have been recognized as 5-star facilities in the latest CMS Hospital Quality report, and we could not be prouder of their fortitude and the standard of care they deliver to patients.

From implementation through ongoing support, with every strategy and training program, our team is highly invested in supporting our customers’ long-term success and  the best possible healthcare IT experience that helps them achieve positive patient outcomes, effective billing, and controlled costs while continually providing high quality patient care.

Looking to the Future of Health IT

While a lot has happened in the past 35 years, change is always on the horizon. We are actively learning, tracking, and sharing the steps needed to help ensure our clients’ success.

At HIMSS19, we sat down with several health IT thought leaders in our podcast lounge who discussed what’s next in health IT. We heard a lot about cybersecurity, interoperability, patient engagement, rural health facility consolidation, physician burnout, the opioid crisis, and more.

While our podcast serves to amplify our customers’ voices, we’re sharing healthcare IT content such as blogs, white papers, and case studies that allow us to highlight our customers in a way that furthers a shared cause—advancing the patient care experience.

Thank you to our customers and for the work they do in their communities. We are excited about what the next 35 years hold!