Reliability, experience, dedication—invaluable traits in a customer support team and important qualities you need. These values have always been at the heart of everything we do and a big part of our 30-plus years of healthcare leadership.
At MEDHOST, everything begins with the customer. To ensure our customers are getting the most from each MEDHOST tailored solution, our team of highly experienced and reliable customer support experts are never too far away.
Since its the early days as a health IT company, MEDHOST has worked tirelessly to establish itself as a healthcare leader, devoted to delivering unmatched value and tailored solutions to customers throughout the industry for 30-plus years. Our commitment to customer support remains unchanged and is upheld by our highly experienced experts dedicated to serving the needs of customers first and foremost.
A versatile team of internally staffed, never outsourced, professionals are available 24 hours a day, 365 days a year to solve problems or answer questions on everything from clinical analysis to interface issues. With an 82 percent first-day resolve rate and a 96 percent customer satisfaction score, more than 1,000 healthcare facilities nationwide are part of the MEDHOST family.
Watch our short video to meet a few members of the Customer Support team!
In the years to come, the healthcare industry will continue to evolve to meet the shifting demands of patients and providers. Whatever regulatory changes or technological innovations emerge, the demand for exceptional customer support will only continue to grow in importance and as a competitive differentiator for hospitals and facilities, no matter their size. Regardless of the evolving demands of the industry, we will be there, keeping our commitment to customers.
Wanting to make MEDHOST a part of your healthcare facility’s future? Find out more about our array of clinical and financial EHR solutions, support services, and fill out our contact form so that we can be in touch.