Why Implementation Matters
A strong implementation lays the foundation for a successful adoption of the EDIS solution. Our skilled teams follow a standardized methodology designed to minimize downtime, maximize productivity, and enable successful adoption of the solution. MEDHOST brings real world experience to the deployment process, utilizing resources that have been former ED Directors, customer users, and subject matter experts that have been with our organization for an average tenure of 7.5 years.
Dedicated Account Managers and Superior Customer Support
No hospital is the same. Each has unique communities with unique needs in diverse settings. At MEDHOST, each facility receives dedicated, one-on-one account support and management. MEDHOST Customer Support follows the individualized approach to customer support, evolving with your needs as the industry changes. We constantly track and update key metrics to include:
- First-day resolve rates
- Customer satisfaction scores