MEDHOST Wraps 2018 with Record-Setting Success
The major health IT vendor launches into 2019 with record-setting success in 2018.
FRANKLIN, Tenn. – March 13, 2019 – For 35 years, MEDHOST has been successfully helping hospitals improve patient care with access to fully integrated EHR tools and a wide range of market-leading enterprise, departmental, and healthcare engagement solutions. It is proud to announce that trend continued throughout 2018 with strong new business and contract renewals as well as implementation and customer support successes.
New Business Growth
In 2018, MEDHOST continued to expand its diverse customer-base, working with hospitals of all types and sizes throughout U.S. Its nationwide footprint has grown to include a number of new multi-facility contracts and corporate customers. A selection of corporate customers also added 35 plus facilities to the MEDHOST portfolio.
Among the reasons noted for the move to MEDHOST was the EHR provider’s established expertise working with multi-facility hospital corporations. As multi-facility entities focus on streamlining corporate standards and consolidating disparate systems, MEDHOST’s 35 years of experience in this area was invaluable.
Strong Customer Retention
In addition to new business, strong retention continued with existing customers renewing contracts and many upgrading to MEDHOST’s hosting solution. Additionally, multiple former customers who had transitioned to another vendor returned to MEDHOST citing excellent customer service, successful implementations, and strong financial and clinical solutions as reasons.
In 2018, MEDHOST also continued to deliver on its operational excellence with an 86% first-day resolve rate for support calls and a resounding 95% customer satisfaction rate for support services.
Other Major 2018 Achievements:
- Corporate migration and new customers contributed to double-digit growth in the MEDHOST Hosting Solution.
- MEDHOST Revenue Cycle and Business Office Services revenue grew over 40%.
- 160 facilities added to Managed Integration Services portfolio.
- 126 facilities successfully completed MU3 implementation1.
- Support services introduced new Service Center to alleviate pressure on hospital support staff.
- Over 400 technical projects completed by the Implementation Team resulting in high satisfaction scores.
“There are good reasons facilities stick with MEDHOST. We have a strategic focus on providing customized attention backed by excellent support and implementation services. That type of experience is hard to find anywhere else,” said Bill Anderson, Chairman and CEO at MEDHOST.
“We feel privileged to be a part of our customers’ ongoing success,” added Anderson. “Our core mission is to support healthcare heroes every day by providing the kind of innovative solutions and trusted support that helps them to focus on what matters most—providing excellent patient care.”
What are these customers saying?
“We are very happy that MEDHOST is part of our family now. When we implemented with MEDHOST, the team was very available, and everything went smoothly. Patient care in the emergency department is now quicker for us with decreased wait times, and the nursing staff is much more efficient.”
Springhill Medical Center
Watch the video testimony here
“Valley Regional Hospital values MEDHOST and its commitment to customer service,” said Patricia Witthaus, Chief Information Officer at Valley Regional. “MEDHOST and Valley have formed a committed partnership over the years, and they are highly regarded as an EHR partner. We look forward to furthering the clinical and financial excellence of our facility with this return.”
Valley Regional Hospital
1 MEDHOST Enterprise, MEDHOST Business Intelligence, MEDHOST EDIS, YourCareCommunity Provider Portal and YourCareCommunity Patient Portal with YourCareEverywhere App are ONC 2015 Edition-compliant and have been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services. For a complete review of the EHR certification and accompanying “Cost and Limitations” statements, visit “https://www.medhost.com/who-we-are/regulatory-and-compliance/”.
MEDHOST has been providing products and services to healthcare facilities of all types and sizes for 35 years. Today, more than 1,000 healthcare facilities are partnering with MEDHOST and enhancing their patient care and operational excellence with its clinical and financial solutions, which include a fully-integrated EHR solution. MEDHOST also offers a comprehensive emergency department information system with business and reporting tools. Additionally, its unparalleled support and hosting solutions make it easy to focus on what’s important for healthcare facilities: their patients and business. Connect with MEDHOST on Twitter, Facebook and LinkedIn.