5 Resolutions to Strengthen Your Hospital’s EHR Strategy
Ready to set your hospital up for even more success this year? How about beginning with making sure your EHR includes tools optimized for success.
Resolve to analyze your five-year healthcare IT investment plan with these goals in mind:
- Get organized by streamlining hospital processes.
- Investigate ways to get your Emergency Department in shape by improving efficiencies.
- Explore new capabilities with hosted and managed services for your EHR.
- Improve your hospital’s cyber hygiene with healthier security practices.
- Analyze your revenue cycle to discover ways to capture consumer payments and help maximize reimbursements.
Streamline Hospital Processes
Patients now have the ability to research providers and schedule appointments with their smartphones right from your hospital waiting room. If there is a lag in getting referrals or follow-up appointments scheduled, the risk for patient leakage is high and satisfaction scores may suffer.
In community hospitals with rural patient populations, the impact of losing patient loyalty and risking the reduction in reimbursement rates due to low satisfaction scores can be significant.
Hospitals can streamline scheduling and patient engagement processes with a simple, cross-platform tool, such as MEDHOST’s Community Bridge, that allows hospitals, providers, and consumers the ability to effectively communicate, request, and schedule services.
Along with improving satisfaction and working to prevent patient leakage, better scheduling services may help hospitals manage call volume, ease referral processes, boost revenue, and impact care coordination.
Improve Emergency Room Efficiency
The hospital’s Emergency Department is the front line for handling acute cases, but the ED also can be a source for backlog and frustration when patient volume spikes. This, in turn, can negatively impact patient satisfaction and quality of care.
Since more than half of most hospital’s admissions present through the ED, an efficient emergency department information system is key to reducing backlog, reducing redundancies, and improving patient flow. To build on these efficiencies, a tool like MEDHOST’s EDIS OpCenter can provide a window into ED operations that may help the ED spot ancillary service bottlenecks, ED resource capacity, historical patient volume information, and more.
Explore New EHR Capabilities
Sometimes, you need to shift responsibilities around in order to take on new projects or learn new skills. The same is true for your hospital.
If your health IT team is spending hours on the routine maintenance, upgrades, and other tasks tied to an aging on-site IT infrastructure, there is an opportunity to shift those responsibilities to a hosted and managed solution with a trusted vendor so your team can invest time in important technology advancements that will benefit the whole hospital.
Along with boosting your IT team’s capabilities by freeing up time, hosted and managed services can provide several additional benefits, such as cost savings, improving data security, increasing system uptime, expanding your IT team’s experience, supporting the hospital through disaster recover, helping with regulatory compliance, and provider support and training.
Clean Up Cybersecurity Practices
The potential ramifications of a data breach for hospitals are well-known: risks to patient safety, damaged hospital reputation, fines, patient leakage, and more. In fact, 1 in 4 patients changed providers after a healthcare breach, reported the Accenture 2017 Consumer Survey on Healthcare Cybersecurity and Digital Trust. Not to mention, the average cost of a hospital data breach tops $2.2 million.
Recent research shows that most cybersecurity incidents happen by accident—meaning human error, phishing schemes, or misplaced assets are often the source of exposure. Brushing up your hospital’s cybersecurity hygiene is critical to protecting your patients, your providers, and your bottom line.
Along with training and testing staff regularly on cyber hygiene habits, hospitals need to rely on health IT vendors they can trust.
Get a Better Handle on Hospital Finances
Getting more from the revenue cycle is a top priority for many hospitals in the next year. In fact, 68 percent of hospital and health system CFOs and revenue cycle management executives said they plan to increase revenue cycle IT budgets next year, according to the annual survey from Healthcare Financial Management Association and Navigant. This is even more of a priority at smaller hospitals, where 75 percent of hospital executives intend to expand revenue cycle IT budgets in the coming year.
It’s no wonder this is such a hot priority—capturing more consumer payments and maximizing reimbursements can make a great impact on the hospital bottom line. Effective Revenue Cycle Services can help establish visibility into the payment process and leverage tools to help gain maximum reimbursement from health plans.
Resolve to Strengthen Your EHR Strategy
Whether your hospital strategy is focused on efficiencies, Emergency Department optimization, improving patient engagement, capturing more revenue, or expanding capabilities, MEDHOST has solutions that can help.
Reach out to a MEDHOST representative to talk about your goals or check out the additional resources below for more details.